Refund Policy

Refund Policy

Effective Date: August 12, 2026

James Benjamin Stafford V, Inc. offers several types of products and services, including downloadable digital products, educational programs, online courses, workshops, digital resources, and personalized coaching.

Because the method of delivery and level of service vary by offer, refund eligibility may also vary depending upon the product or service purchased.

This Refund Policy explains our general policy. If a particular sales page, checkout page, order form, or enrollment agreement contains a specific refund policy or guarantee, the terms presented for that particular offer will govern that purchase.

1. Digital Products

Our digital products may include:

  • Digital journals
  • Workbooks
  • Guides
  • Audio programs
  • Educational videos
  • Online trainings
  • Courses
  • Downloads
  • Applications
  • Digital tools and resources
  • Other electronically delivered materials

Because customers may receive immediate access to proprietary digital content after purchase, digital-product purchases are generally final once access to the purchased materials has been provided, unless:

  • The applicable offer includes a specific refund or satisfaction guarantee;
  • You were charged more than once for the same purchase;
  • We are unable to provide the product purchased and cannot reasonably correct the delivery problem; or
  • A refund is otherwise required by applicable law.

Customers should review the sales and checkout terms applicable to a product before completing their purchase.

2. Product-Specific Guarantees

Certain products, courses, or programs may include a satisfaction guarantee, refund period, performance-based guarantee, or other specific refund provision.

When a specific guarantee is offered, the terms of that guarantee as disclosed on the applicable sales page, order form, checkout page, or enrollment agreement will govern that purchase.

Eligibility requirements disclosed as part of a guarantee must be satisfied when reasonably applicable.

A guarantee applicable to one product or program does not automatically apply to another product, coaching package, upgrade, order bump, or separate purchase.

3. Coaching and Personalized Programs

Coaching and personalized programs may involve reserving coaching capacity, scheduled appointments, advance preparation, access to proprietary curriculum, digital materials, personalized guidance, and other services.

Because of the nature of these services, coaching payments are generally non-refundable once coaching services have begun or substantial program materials or access have been provided, unless:

  • A different refund or cancellation policy is expressly provided for the coaching program;
  • A written enrollment agreement provides otherwise; or
  • Applicable law requires otherwise.

Any deposits, enrollment fees, payment obligations, cancellation provisions, or program-specific refund terms disclosed before purchase will apply to that program.

Choosing not to participate, failing to complete program materials, or missing scheduled coaching sessions does not automatically create eligibility for a refund.

4. Installment Payment Plans

Certain fixed-price products or programs may be offered using installment payment plans.

An installment payment plan is a method of paying an agreed purchase price over time. It is not, by itself, a cancel-anytime membership or subscription.

Unless the specific offer terms provide otherwise or applicable law requires otherwise, discontinuing participation in a fixed-term program does not automatically eliminate remaining payment obligations that were agreed to at the time of purchase.

Any program-specific cancellation or payment terms presented before enrollment will govern.

5. Subscriptions and Automatically Renewing Services

If James Benjamin Stafford V, Inc. offers a subscription or automatically renewing service, the price, billing frequency, renewal terms, and applicable cancellation instructions will be disclosed as part of that specific offer.

Subscription cancellation applies to future renewal charges and does not automatically create a right to a refund for a period of access that has already been purchased, except where the terms of the specific offer or applicable law provide otherwise.

6. Technical or Access Problems

If you successfully purchase a product but experience difficulty accessing it, please contact us before requesting a refund.

We will make reasonable efforts to resolve legitimate fulfillment issues, including:

  • Missing access emails
  • Incorrect login credentials
  • Broken or expired access links
  • Course-access problems
  • Download issues
  • Other technical fulfillment problems within our reasonable control

Contact james@jamesstafford.com and provide the email address used to make the purchase and sufficient information for us to identify your order.

7. Duplicate or Incorrect Charges

If you believe you were charged twice for the same transaction or charged an amount different from the amount you authorized, please contact us promptly at james@jamesstafford.com.

If we confirm that a duplicate or erroneous charge occurred, we will correct the error.

8. How to Request a Refund

If your purchase qualifies for a refund under the terms applicable to that offer, please email: james@jamesstafford.com

Please include:

  • Your full name
  • The email address used for the purchase
  • The product or program purchased
  • The approximate purchase date
  • The reason for your request
  • Any additional information required under the guarantee applicable to your purchase

We may request reasonable information necessary to locate the transaction and determine whether the request meets the applicable refund terms.

Approved refunds will generally be returned to the original payment method where reasonably possible.

Once we issue a refund, the time required for it to appear on your account may depend upon your bank, card issuer, or payment-processing provider.

9. Billing Questions and Charge Disputes

If you do not recognize a charge or have a concern regarding a purchase, please contact us at james@jamesstafford.com.

We want an opportunity to review the transaction, identify what occurred, and resolve legitimate billing or fulfillment issues.

Nothing in this policy is intended to restrict rights or remedies that cannot lawfully be restricted under applicable law.

10. Changes to This Policy

We may update this Refund Policy periodically.

Changes will apply prospectively.

A subsequent change to this general Refund Policy will not eliminate a specific refund right or guarantee that was expressly provided to you as part of your purchase.

11. Contact Us

Questions regarding refunds, purchases, or billing may be directed to:

James Benjamin Stafford V, Inc.
Website: jamesstafford.com
Email: james@jamesstafford.com